Graham Harvey is a Professional Speaker, Marketing Futurist, Business Coach and the bestselling author of Seducing the Vigilanté Customer - 101 winning strategies to attract and retain happy customers and healthy profits.
He is regarded by many as one of Australasia’s most experienced and respected authorities on Customer Service and Relationship Marketing. Graham holds a Bachelor of Commerce degree from Curtin University in Perth, Western Australia with a major in Tourism Management, and in 1999 won the Western Australian Professional Speaker of the Year Award for speaking excellence and service to the speaking industry.
Born in New Zealand, he spent twelve years in the travel industry including a time as District Sales Manager for UTA French Airlines and was a Director of a successful corporate travel agency for a number of years. During this period, Graham was a member of the National Executive of the New Zealand Export Institute, before moving to Perth and establishing his own import distribution company.
In 1986 Graham purchased a distributorship with Success Motivation Institute and in 1987 was awarded the coveted SMI Australasian Motivator of the Year Award. In 1990, he founded Quantum Results, a Western Australian based management and marketing consultancy, providing consulting, speaking, training and facilitation services in the areas of strategic visioning, customer service, relationship marketing, business innovation and work/life balance.
Since then, he has worked with a multitude of companies, organisations, and institutions throughout the Asia Pacific region helping them grow their business by achieving greater clarity of future, building high performance work teams and developing innovative customer relationship management and marketing strategies.
Quantum Results was re-branded as Service Leadership Australia in 2005.
With a passion for researching global business trends and an ability to make the complex simple, Graham is a dynamic speaker whose personal mission is ‘to challenge, inspire and empower individuals and organisations to create, build and grow futures of greatness through vision, innovation and service’.
Married to Melinda, he has three children, is an avid reader, loves learning, and enjoys all sport, having played representative hockey, basketball, and achieved a New Zealand national yachting title. Graham is a Past President of both the Rotary Club of Millpoint - South Perth, and the Western Australian Chapter of the National Speaker's Association of Australia.
In late 2006, Graham and his family made a sea-change to Albany on Western Australia's beautiful South Coast, and in early 2007, Graham was appointed Chief Executive Officer of the Albany Chamber of Commerce and Industry.